Returns & Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
2.2 Additional non-returnable items:
2.3 To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
2.4 Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
2.5 Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your - --refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
2.6 Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
2.7 Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 75 euros, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
3. ACCEPTANCE OF TERMS AND CONDITIONS OF USE
These Terms and Conditions (henceforth called Legal Notice) regulate the use of this Website which the Company places at the disposition of the public at this URL. The use of the Website by a third party attributes to that party the condition of User, and means the full acceptance by said User of each and every one of the terms and conditions contained in this Legal Notice.
Via this Website, the Company may offer products or services which may be subject to specific own conditions which, depending on the case, replace, complement and/or modify this Legal Notice, and of which the User shall be informed in each specific case.
4. ACCEPTABLE USE OF THE WEBSITE
The User undertakes to use the Website, contents and services in accordance with the Law, this Legal Notice, codes of good conduct and public order. Likewise, the User undertakes not to use this Website for illicit ends or purposes or which are contrary to the content of this Legal Notice, or detrimental to the interests or rights of third parties, or in any way that may harm, disable or impair the Website or its services, or to prevent normal use of the Website by other Users. Likewise, the User expressly undertakes not to destroy, alter, disable or, in any other way, damage the data, programmes or electronic documents and others located on the Company Website. The User undertakes not to hinder the access of other users to the login service by means of massive consumption of the computer resources by means of which the Company offers the service, nor to undertake any activities which damage, disrupt or cause errors in the aforementioned systems.
The User undertakes not to upload programmes, viruses, macros, applets, ActiveX controls or any other logic device or sequence of characters which cause or are likely to cause any type of impairment to the computer systems of the Company or of third parties.
5. INTELECTUAL AND INDUSTRIAL PROPERTY
All the Website content (including, but not limited to, the graphic design, source code, logos, texts, graphics, illustrations, photographs and other elements appearing in the Website), in addition to the trade names, brands or distinctive signs of any kind contained in the Website are protected by law. The Company does not grant any kind of license or authorization for personal use to the User for its intellectual and industrial property rights or for any other right relating to its Website and the services and products offered therein. The User acknowledges and accepts that all copyright, registered trademarks and other intellectual property rights to the material or content which feature as part of the Website belongs at all times to us, or to those persons who grant us the license for its use, and likewise acknowledges that the reproduction, distribution, sale, transformation and, in general, any other form of use, by any procedure, of all or part of the content of the Website is an infringement of the intellectual and/or industrial property rights of the Company or of the holder of said rights.
6. LIABILITY SYSTEM
6.1. Liability for Use of the Website The User is solely liable for any infringements they may incur or for any damage they may cause by using the Website; the Company, its partners, group companies, co-workers, employees and representatives being exempt from any kind of liability that may arise from the actions of the User. The Company shall do its utmost and employ all reasonable means to provide up-to-date and reliable information on its Website but, however, the Company makes no representations or warranties of any kind about the absence of errors or possible inaccuracies and/or omissions in any of the content accessible through this Website.The User is solely liable in the event of any complaint or legal action, in or out of court, initiated by third persons against the Company based on use of the Website by the User. In such an event, the User shall assume whatsoever expenses, costs and compensation as may be caused to the Company on the grounds of such complaints or legal actions.
6.2. Liability for Website function The Company excludes any liability that may arise from interference, omissions, interruption, computer viruses, telephony breakdown or disconnection in the operational function of the electronic system, brought about by causes outside the Company’s control. Likewise, the Company also excludes any liability that may arise from delays or blockage in the operational function of this electronic system caused by deficiency or overload of telephone lines or the Internet, and from damage caused by illegitimate interference by third parties outside the Company’s control. The Company is permitted to temporarily suspend, and without prior notice, access to the Website for reasons of carrying out maintenance, repair, updating or improvement activities.
7. POLICY REGARDING PERSONAL DATA OBTAINED VIA THE WEBSITE
Without prejudice to the provisions indicated in each of the Website forms, when the User provides personal data then they are expressly authorizing the Company to process their personal data for the purposes specified in the aforementioned forms. The User or their representative can exercise their rights of access, correction, cancellation or opposition by sending an email to firstname.lastname@example.org.
8.1. What is a Cookie? A Cookie is a small packet of information that the Website sends to your computer for identification purposes in order to collect information on your visits and thus enable us to improve your experience of them. In all events, you can instruct your browser not to accept cookies or you can install an add-on in your browser to disable cookies. However, if you do so you must be aware that the Website may have limited functionality or you may not be able to access some of its functionalities.
The Company undertakes to fulfill its obligation of secrecy regarding personal data and its duty to keep them confidential, and shall adopt the necessary measures to prevent their being altered, lost, treated or accessed without authorization, taking into account at all times the state of the technology. In any case, we remind you that whenever you supply personal information online, there are risks which are beyond our control. Remember that in many cases the security of your data depends on how you use the Internet. Be aware of the importance of using secure passwords, not giving your account information to friends or third parties, etc.
10. MODIFICATIONS TO THE TERMS AND CONDITIONS OF USE
The Company reserves the right to modify, develop or update at any moment and without prior notice the Legal Notice of this Website. The User shall be bound by the Legal Notice in force at the moment they access the Website, therefore must read the aforementioned Legal Notice at regular intervals.
11. APPLICABLE LEGISLATION AND JURISDICTIONAL COMPETENCE
All the disputes or claims which arise in the interpretation or execution of this Legal Notice shall be regulated by Spanish law and shall be ruled on by the Courts of Ibiza.
Pursuant to the Organic Law on Personal Data Protection 15/1999 of 13th December, you are informed that the personal data you give us will be entered into a file which is the property of Akhilamor SL, registered office C/ de Ses Figueres, Ibiza, Baleares, for the purpose of processing your User registration, processing your purchase transactions, keep you informed about the status of your orders, send you marketing and promotional materials by mail or e-mail, such as our Newsletter, always provided that you expressly authorize us to do so, and improve our product assortments, customer service and overall shopping experience. You may at any time revoke the consent given for sending you the aforementioned commercial information via electronic means by writing to the following address: email@example.com. Lastly, we inform you that you may exercise your rights of access, correction, cancellation and/or opposition by sending an email to firstname.lastname@example.org.