Returns
You have 30 days from the date you receive the order in your house to return your purchase with ease.
Please return by recorded delivery to:
Additional non-returnable items:
To complete your return, we require an order number, a receipt or proof of purchase.
Refunds (if applicable)
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All customers are responsible for customs/imports duties & taxes.
We are based in the EU so any country outside of the EU is likely to carry import taxes.
UK CUSTOMS IMPORT CHARGES
Please be aware of the additional import and export charges to and from UK when ordering online. We are not responsible for possible customs charges that the receiving country issues.
This refers to returns as well.If these are not paid upon sending the return to us we cannot receive the item back unless the import/export charges have been paid and if we have to pay them ourselves we will have to deduct the amount from the total refund amount of your purchase.
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